Tailored solutions to classic hospitality
We offer a holistic approach to hospitality - playing an active role from a project's inception through to the planning, programming and curating each of the key offerings:
We immerse ourselves in each respective market and ensure we have a deep understanding of all of the factors affecting the project from construction costs to the competitive environment.
We develop the project narrative, the guest experience from start to finish, and all of the standards of service that our staff delivers.
We ensure the establishment of strategic partnerships, from guest room amenities to technology, distribution, sales, social media and public relations; all of this in order to ensure our ability to drive superior performance and bottom line results from an ongoing operational perspective.
We employ operations teams that understand the essence of our brand at each individual location – colleagues who embody our values — who can create communities and a culture of substance, possibility and good old-fashioned hospitality.
As part of each project, we focus on each of the following key areas to ensure a successful project completion and opening:
Narrative and Point of View
Guest Experience Mapping
Site selection and evaluation
Pricing and Positioning
PLANNING & DESIGN
Optimal Rooms Mix and Configurations
Interior Designer Recommendations
Restaurant & Bar Operators
Lifestyle brand partnerships
Critical Path and Timeline Schedules
Marketing, Sales, Social Media and Public Relations Planning
Staffing & Recruiting
Standards and Training
Operating Supplies & Equipment
Day To Day Operational Management
Financial and Operational Performance
Capital & FF&E Planning
Sales Performance Measurement
Guest Satisfaction Management
On-going art direction and styling