Solutions

Tailored solutions to classic hospitality 

We offer a holistic approach to hospitality - playing an active role from a project's inception through to the planning, programming and curating each of the key offerings:

  • We immerse ourselves in each respective market and ensure we have a deep understanding of all of the factors affecting the project from construction costs to the competitive environment.
  • We develop the project narrative, the guest experience from start to finish, and all of the standards of service that our staff delivers.
  • We ensure the establishment of strategic partnerships, from guest room amenities to technology, distribution, sales, social media and public relations; all of this in order to ensure our ability to drive superior performance and bottom line results from an ongoing operational perspective.
  • We employ operations teams that understand the essence of our brand at each individual location – colleagues who embody our values — who can create communities and a culture of substance, possibility and good old-fashioned hospitality.

As part of each project, we focus on each of the following key areas to ensure a successful project completion and opening:


CONCEPT DEVELOPMENT

  • Narrative and Point of View  
  • Market Positioning
  • Initial Programming
  • Branding Requirements
  • Guest Experience Mapping 

 

 


FEASIBILITY ANALYSIS

  • Site selection and evaluation
  • Market Studies
  • Pricing and Positioning
  • Project Budgets
  • Financial Projections

PLANNING & DESIGN

  • Concept Programming
  • Space Planning
  • Optimal Rooms Mix and Configurations
  • Operational Functionality
  • Technological Recommendations

STRATEGIC PARTNERSHIPS

  • Architect Recommendations
  • Interior Designer Recommendations
  • Restaurant & Bar Operators
  • Wellness Partners
  • Lifestyle brand partnerships

 

 


PRE-OPENING SERVICES

  • Critical Path and Timeline Schedules
  • Marketing, Sales, Social Media and Public Relations Planning 
  • Staffing & Recruiting
  • Standards and Training
  • Operating Supplies & Equipment 

HOTEL MANAGEMENT

  • Day To Day Operational Management
  • Financial and Operational Performance
  • Annual Budgeting
  • Capital & FF&E Planning
  • Sales Performance Measurement
  • Revenue Management
  • Guest Satisfaction Management
  • On-going art direction and styling