Solutions

Tailored solutions to classic hospitality 

We offer a holistic approach to hospitality - playing an active role from a project's inception through to the planning, programming and curating each of the key offerings:

  • We immerse ourselves in each respective market and ensure we have a deep understanding of all of the factors affecting the project from construction costs to the competitive environment.

  • We develop the project narrative, the guest experience from start to finish, and all of the standards of service that our staff delivers.

  • We ensure the establishment of strategic partnerships, from guest room amenities to technology, distribution, sales, social media and public relations; all of this in order to ensure our ability to drive superior performance and bottom line results from an ongoing operational perspective.

  • We employ operations teams that understand the essence of our brand at each individual location – colleagues who embody our values — who can create communities and a culture of substance, possibility and good old-fashioned hospitality.

As part of each project, we focus on each of the following key areas to ensure a successful project completion and opening:


CONCEPT DEVELOPMENT

  • Narrative and Point of View

  • Market Positioning

  • Initial Programming

  • Branding Requirements

  • Guest Experience Mapping

 

 


FEASIBILITY ANALYSIS

  • Site selection and evaluation

  • Market Studies

  • Pricing and Positioning

  • Project Budgets

  • Financial Projections


PLANNING & DESIGN

  • Concept Programming

  • Space Planning

  • Optimal Rooms Mix and Configurations

  • Operational Functionality

  • Technological Recommendations


STRATEGIC PARTNERSHIPS

  • Architect Recommendations

  • Interior Designer Recommendations

  • Restaurant & Bar Operators

  • Wellness Partners

  • Lifestyle brand partnerships

 

 


PRE-OPENING SERVICES

  • Critical Path and Timeline Schedules

  • Marketing, Sales, Social Media and Public Relations Planning

  • Staffing & Recruiting

  • Standards and Training

  • Operating Supplies & Equipment


ASSET MANAGEMENT

  • Day To Day Operational Management

  • Financial and Operational Performance

  • Annual Budgeting

  • Capital & FF&E Planning

  • Sales Performance Measurement

  • Revenue Management

  • Guest Satisfaction Management

  • On-going art direction and styling